Senior It Service Desk Manager

Experteer Overview

In this role, you will lead and evolve the IT Support function, shaping the employee technology experience across a growing European car insurance tech company. You’ll manage a team of ten, ensuring a reliable, high-performing service desk and driving continuous improvement. The focus is on moving from reactive support to a proactive, scalable, data-driven capability that reduces friction and enables colleagues to work effectively. You will collaborate across teams, apply KPIs and metrics, and contribute to budgeting and procurement planning.

Retribuzione / Benefits

• Lead the IT Support function and mentor a team of ten IT professionals
• Deliver a high-performing, reliable support operation and drive continuous improvement
• Transform the service desk from reactive to proactive, scalable, and data-driven
• Own the end-to-end employee technology experience to enable efficient work
• Collaborate with cross-functional teams and influence stakeholders
• Manage budgeting and procurement forecasting related to IT service delivery
• Define and implement KPIs and performance metrics for the service desk

Responsabilità

• Strong management and leadership skills
• Hands‑on service desk management background with in-depth knowledge of service desk operations and best practices
• Collaborative and able to influence others
• Budgeting and procurement forecasting experience
• Ability to implement productive KPIs and metrics
• Fluent English;
  Italian language skillsare highly desirable

Requisiti fondamentali

• Competitive salary up to 70,000 EUR
• Hybrid work arrangement (Milan office with WFH)
• 30 days from any EU country
• Diverse, inclusive team environment

#J-18808-Ljbffr