Service Delivery Manager — Client Success & Optimization

Experteer Overview

In this role you ensure high-quality service delivery aligned with contractual commitments and SLAs. You oversee day-to-day operations and report on service performance while managing client relationships to sustain satisfaction. You actively drive continuous improvements to protect contract continuity and optimize value. You collaborate with teams to shape the client relationship strategy with emphasis on cost reduction, service enhancement, and potential new business. This position suits a client-focused professional who drives measurable service outcomes within a contract-driven environment.

Retribuzione / Benefits

• Oversee day-to-day service delivery to meet contractual commitments
• Maintain and report on service quality and performance against SLAs
• Proactively manage client relationships to sustain high satisfaction
• Lead continuous improvement initiatives to ensure contract continuity
• Collaborate on planning the overall client relationship strategy focusing on cost reduction, service improvement, and new business

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