Technical support specialist - healthcare it

We are looking for a Technical Support Specialist with proven experience in the healthcare IT sector to join our Milan-based Product Support team. You'll be partnering with developers from our technology ecosystem to help them build and support real‐world applications that make a tangible impact. You'll also work closely with some of Italy's most influential healthcare organizations, contributing to projects that shape the future of the industry. Provide immediate response to customer inquiries in accordance with service standards. Provide technical support for application development using Inter Systems' technology stack. Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of Inter Systems'-based products. Provide technical support for troubleshooting and performance analysis. Production of training materials for technical courses such as system custom development. Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to's. Participate in on-site technical training if required Participate in the on call 24 hour roster service Knowledge of web oriented languages, including HTML, and Javascript. Experience with SQL, data analysis and database methodologies Knowledge of programming languages – ideally Java or C++Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect Experience with data analysis and database methodologies Be able to design and write technical documents. BS or MS in Computer Science or equivalent is desirable but not mandatory Our teams are constantly growing, but we are passionate about finding the right fit, even if that takes a little longer. Strong company culture: striving for excellence is what we do - that's why our recruitment process, through its various steps, will lead you to work with a brilliant and talented cross-functional team.- Inter Systems' financial stability always reflects into our offers, which put the company in a very competitive place on the market. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.