Descrizione:
BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko®, Woolrich® and Sundek®. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.
About Woolrich
Established in Pennsylvania in 1830, we call ourselves the “Original Outdoor Clothing Company”, having produced quality garments for outdoor enthusiasts for over 190 years. At Woolrich we continue the legacy of our heritage into our present and future by empowering life in the elements and bringing long lasting authenticity to new generations of consumers.
Who We're Looking For
We are looking for an E-Commerce Customer Service who will join Woolrich E-commerce team, reporting directly to the Head of Digital Experience. The role will support e-commerce activities across the entire EMEA market, collaborating both with the e-commerce team and cross-functionally with various company departments, including Logistics, Merchandising, CRM, Administration/Finance, and IT/Digital.
Key Responsabilities
- Support the coordination of the external customer care team and assist in the management of escalated customer requests;
- Monitor order processing and fulfillment through OMS platforms (Fluent Commerce and Commerce Layer);
- Support the daily control of online payments through Adyen and assist in resolving payment-related issues;
- Assist in the management of chargebacks and payment disputes;
- Act as an operational point of contact with the logistics warehouse for shipment and return-related activities;
- Collaborate with the Administration team on invoicing checks and payment reconciliations;
- Monitor and update operational reports and KPIs, including order fulfillment, returns, customer service performance, and chargeback rates;
- Support the identification of operational issues and contribute to process improvement initiatives;
- Ensure accurate and timely execution of daily e-commerce operations.
Knowledge, Skills and Abilities Required
- Degree in Marketing, Economics, Languages, Communication, or related fields, or equivalent training;
- 1–2 years of experience in e-commerce, customer service, retail operations, or similar environments;
- Good knowledge of Microsoft Excel;
- Good command of the English language, both written and spoken;
- Interest in the fashion and apparel industry;
- Basic understanding of e-commerce processes, including order management, payments, and logistics;
- Strong organizational skills and attention to detail;
- Ability to manage multiple activities and priorities in a dynamic environment;
- Proactive attitude, willingness to learn, and problem-solving mindset;
- Good communication skills and ability to work effectively within a team.
For this role, the salary range will be between €25,000 to €30,000 gross per year, depending on the candidate's experience and overall profile.
The position is based in Turin.
Woolrich is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, Woolrich offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.
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