Loyalty Commercial and Performance Manager

Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate

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We are looking for a Loyalty Commercial and Performance Manager

Mission & Purpose of the Loyalty Commercial & Perfomance Manager
•oEnabling consistent execution of loyalty‑related commercial actions supporting brand and NSC alignment on cross‑brand loyalty strategy
oEnsuring KPI‑driven performance monitoring and reporting
oElevating best practices across markets and brands
The role is the executional engine of loyalty, ensuring that EE governance becomes concrete and impactful in market operations

Deployment & Support of Loyalty Commercial Actions, Cross‑Brand & Cross‑NSC
oMonitor and support loyalty‑related commercial actions with NSCs across G10 countries; Promote alignment the loyalty-related commercial initiatives between brands within each NSC
oDrive best practice collection & sharing across brands & markets, maximizing operational efficiency & consistency
•Facilitate transversal cooperation between Brand Directors, Sales Managers and Aftersales teams to improve brand‑to‑brand customer loyalty

•oSupport & ensure execution by the NSC’s of the SFS and Leasys EoT process improvement plans, including data sharing & quality; install EoT governance routines in NSC/Brand level
oConsolidate, monitor and report loyalty‑related KPIs in NSCs and EE reviews
oProvide insights & risks in local and EE steering meetings and coordinate improvement plans with the NSC’s
•oSupport the buildingof B2B loyalty improvement plans with the NSC’s in collaboration with the EE B2B teams
oDeploy cross‑market best practices related to B2B Loyalty improvement
o5+ years in automotive commercial, marketing or CRM roles
oExperience working with NSCs ands multi‑brand operational environments
oStrong familiarity with KPI dashboards, commercial performance routines, and CRM tools

• oSolid understanding of customer lifecycle, business processes & systems, EoT flows,
oData‑driven mindset with ability to interpret KPI’s and propose concrete action plans
oStrong cross‑functional project management coordination skills.
oLanguage Skills: Fluent in English (mandatory). xdwybme Additional European languages are an asset

• oStrong communication skills to align brands, NSCs and EE functions
oInfluencing and driving change without direct authority in a multi‑brand, multi‑country and multi-cultural environment

• Brand Marketing & Sales departments, CRM dept, B2B dept, European SFS & Leasys Marketing & Sales depts
oWithin the NSC’s: CMO’s, Brand Directors, Brand Marketing Directors, Brand Sales Directors, Aftersales Marketing Directors, SFS & Leasys Sales & Marketing Managers

At Stellantis, we assess candidates based on qualifications, merit and business needs.