Descrizione:
Careers | Front Office
Full Time
Night Manager
Purpose of Position
O’Two Hotels is seeking a responsible and composed Night Manager to lead overnight operations across Terra by O’Two and Mar by O’Two. This role carries the keys to the quiet hours: guest care, safety, service recovery, handovers, emergency response and operational control while the broader leadership team is off‑site.
Key responsibilities
Lead the overnight operation and act as manager on duty during night shifts.
Oversee late arrivals, early departures, guest requests, complaints, incidents and service recovery.
Support night audit procedures, revenue checks, handovers and system accuracy.
Coordinate with Security, Housekeeping, Room Service, Maintenance and Front Office during overnight hours.
Ensure guest safety, hotel security, emergency procedures and quiet-hour standards are maintained.
Conduct property walks and identify presentation, maintenance, security or operational concerns.
Prepare clear morning handovers for management and relevant departments.
Coach and support overnight team members to deliver professional service with confidence.
Essential
Minimum 3 years’ front office or night management experience, including manager-on-duty responsibility.
Must currently hold a similar role within a 4-star luxury or 5-star luxury hotel environment.
Protel PMS experience is essential.
Strong night audit, cashiering, guest recovery and emergency response experience.
Able to work night shifts, weekends and public holidays.
Must be eligible to work in South Africa.
Preferred
Experience in an international or internationally branded hotel environment will be highly advantageous.
First aid, fire-life-safety or hotel pre-opening experience will be advantageous.
Key Competencies & Skills
Calm, mature and decisive during overnight operations.
Strong sense of ownership and accountability.
Excellent handover, reporting and follow-up discipline.
Guest-focused with good recovery instincts.
Able to protect standards when fewer leaders are present.
What We Offer
The opportunity to be part of O’Two Hotels as we grow into two distinct worlds: Terra by O’Two and Mar by O’Two.
A professional luxury hospitality environment where human touch, uncompromising detail and collective success matter.
Exposure to hotel pre-opening activity, operational growth and cross-department collaboration where relevant.
Ongoing learning, development and career growth.
A culture built around our team promise: Transform. Grow. Thrive with Pride.
Closing Date
Closing date: 31 July 2026
O’Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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