EU FBA SX-VOS Lead, EU FBA

Amazon currently seeks a creative, dynamic, and experienced Process Improvement individual to join our EU FBA SX & Operations team. This role will drive complex strategic projects across our European operations network. Successful candidates must be able to work independently, thrive in ambiguous environments, effectively influence internal and external partners at all levels, and foster the professional growth of team members. The role suits someone with exceptional analytical abilities, relationship building skills, and superb project management capabilities.

Qualities We Look For

Results‑oriented with a proven track record of delivering great results

Innovator who has proven creativity and initiative

Intellect and horsepower to solve complex or seemingly impossible problems

Owner mentality, willing to do what it takes to make the team successful

Relentlessly high standards, even if considered too high by some

Customer‑obsessed

Effective in ambiguous environments

Burning desire to be part of something really big

Key Responsibilities

Drive complex strategic projects that deliver significant improvements for Selling Partners and Amazon

Data‑driven analysis of operational processes to identify and implement sustainable improvements

Establish business goals, supporting metrics and key performance indicators (KPI) for success

Build and maintain strong relationships with key stakeholders across global product, program and operational teams to build scalable solutions

A Day in the Life A typical day for EU FBA focuses on optimizing fulfillment operations across Europe, analyzing data to drive efficiency improvements, and collaborating with global teams to enhance seller services. The role includes mentoring the team, implementing process improvements using Lean/Six Sigma methods, and developing solutions to reduce costs while improving service quality for Amazon's selling partners.

About the Team Today, over 60% of worldwide purchases on Amazon are for products from third‑party businesses, mostly from small‑ and medium‑sized businesses. Fulfillment by Amazon (FBA) enables these businesses to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years.

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership

Preferred Qualifications

5+ years of driving process improvements experience

Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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