Hardware Support Engineer, Robotics Technical Services

Overview

Hardware Support Engineer, Robotics Technical Services (Job ID: 10378239 | Amazon.com Services LLC)

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? If you answered yes to any of these questions, you’ll fit right in here at Robotics Technical Services (RTS). The RTS Field Support team provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology. In this role, you will serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, and drive continuous improvement initiatives across Amazon\'s fulfillment network. You will establish standard operating procedures, performance metrics, and feedback mechanisms that enable the RTS team to scale effectively. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential.

Key responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
• Design and lead training sessions and develop training content for on-site RME teams
• Develop and implement spare parts management systems and processes
• Produce performance reports and provide voice of the customer feedback to development and support teams
• Up to 50% travel expected

A day in the life

Your day begins by reviewing system performance reports for your region. You analyse metrics to identify trends and risks, develop de-risking actions for leadership\'s weekly business review. You troubleshoot with RME technicians via video, walk them through diagnostic procedures. On-site, you conduct hardware audits for new deployments and gather customer feedback. Afternoons include designing tools, optimizing processes, and coordinating with regional managers on scaling strategies. Throughout, you remain the critical link between field technicians and engineering teams.

Benefits and compensation

Amazon offers a full range of benefits. The base salary range and total compensation information are provided below, and final compensation is determined based on factors including experience, qualifications, and location. Benefits generally applicable to regular, full-time employees include medical, dental, vision coverage, paid time off, 401(k) matching, and more. For details, see the Benefits page.

Qualifications Basic Qualifications

• 1+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflow, or experience in software development
• Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs
• Bachelor\'s degree in Mechanical or Electrical Engineering or a related field

Preferred Qualifications

• Master\'s degree or equivalent in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance and 401(k) matching. Learn more about our benefits at https://amazon.jobs/en/benefits.

Locations and compensation

USA, DE, Wilmington - 74,700.00 - 130,700.00 USD annually
USA, MD, Baltimore - 74,700.00 - 130,700.00 USD annually
USA, NC, Charlotte - 74,700.00 - 130,700.00 USD annually
USA, NC, Garner - 74,700.00 - 130,700.00 USD annually
USA, TN, Mt. Juliet - 67,200.00 - 117,700.00 USD annually
USA, TN, Nashville - 71,000.00 - 124,200.00 USD annually
USA, VA, Arlington - 74,700.00 - 130,700.00 USD annually
USA, VA, Richmond - 74,700.00 - 130,700.00 USD annually
USA, VA, Suffolk - 74,700.00 - 130,700.00 USD annually
USA, VA, Virginia Beach - 74,700.00 - 130,700.00 USD annually

Posted: April 24, 2026 (Updated 1 day ago)

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