Desktop Support Specialist

Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2B Contract

Location : Venice (Onsite) Employment Type:

Freelance / B2B Contract Engagement:

On-Demand Dispatch | Ticket-Based Work

We are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands-on technical assistance in enterprise environments.

Key Responsibilities Provide onsite desktop and deskside support for hardware, software, and network-related issues Perform IMAC (Install, Move, Add, Change) and break/fix activities Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices Support Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and basic networking Manage Active Directory user accounts, password resets, and group memberships Support Microsoft Intune and/or SCCM for device imaging, software deployment, and endpoint management Troubleshoot BitLocker encryption and recovery key issues Update service tickets and documentation while adhering to SLA and ITIL processes Escalate complex technical issues when required Requirements 3+ years of experience in Desktop Support, EUC, or IT Support Hands-on experience with Active Directory Experience with Microsoft Intune and/or SCCM Experience supporting BitLocker encryption and recovery Strong knowledge of Windows 10/11 and Microsoft 365 Basic networking and hardware troubleshooting skills Excellent communication and customer service skills Ability to travel to customer sites and respond to dispatch requests Own laptop and standard IT toolkit preferred Rate Card

Hourly Rate: €30 /hour Half-Day (up to 4 hours): €90 Full-Day (up to 8 hours): €140

This is an on-demand dispatch role, not a full-time position. Engineers are engaged on a ticket-by-ticket basis depending on customer requirements.