Key Lead M/W/D - Alstertal, Hollister

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring that store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision‑making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Availability

• Schedule will vary weekly but should expect to work at least 25 hours per week.
• Required availability on Saturdays, Sundays, and certain holidays.
• During peak timeframes, hours will increase to support the needs of the business.

What it Takes

• Education – high school diploma or GED equivalent preferred.
• Retail experience – at least 1 year of retail experience is preferred.
• Supervisor/managerial experience – not required.
• CEFR B2 fluency in English and German, required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

• Quarterly sales incentive bonus.
• Paid time off that can increase with position and seniority.
• Merchandise discount.
• Employee assistance program with free psychological and behavioral health counseling.
• Flexible schedule.
• Opportunities for career advancement.
• Opportunity to become a brand affiliate.
• Training and development.
• A global team of people who celebrate you for being you.

The full‑time starting rate for this position is €37,500.00 annually. The starting rate and range may be modified in the future. For the avoidance of doubt, our current full‑time equivalent hours are 40 per week. This is a part‑time position of 20 or 25 hours per week.

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities, and you may be contacted by the company to find out which documents you will need to provide.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

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