Automotive Flying Doctor (Diagnostic Technician)

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with

complex vehicle issues

.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver

first-time-right repairs

.

What you’ll do: Support dealerships and repairers

on-site and remotely Diagnose and resolve

complex electrical, electronic, and drivability faults Use OEM tools (e.g.

wiTECH, DiagBOX

) for diagnostics, flashing, and parameterization Identify

root causes

using wiring diagrams and technical documentation Support both

individual cases and wider technical issues across fleets Create clear

technical reports and case updates Coach technicians and provide

hands-on guidance Feed recurring issues into continuous improvement

What you bring: Strong experience in

automotive diagnostics / technical support / workshop or field service Proven ability to fix

complex electrical/electronic faults Hands-on use of

OEM diagnostic tools Confidence reading

wiring diagrams and technical documentation Experience working with workshops, engineering, or technical teams Ability to support and guide technicians Preferred

: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge Modern vehicle systems:

powertrain, ADAS, body electronics Networks:

CAN / LIN / FlexRay Diagnostic methods:

root cause analysis, guided diagnostics, flashing

Language Working proficiency in English required (written and spoken) Additional European languages are a plus

Additional information: CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi, Livello 2 RAL 36000-42000 EUR