Automotive Technical Delegate / Flying Doctor

Automotive Technical Delegate / Flying Doctor

Full-time

Workplace Type: Field Based

Compensation: EUR 37000 - EUR 42000 - yearly

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with

complex vehicle issues .

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver

first‑time‑right repairs .

What you’ll do:

Support dealerships and repairers

on‑site and remotely

Diagnose and resolve

complex electrical, electronic, and drivability faults

Use OEM tools (e.g.

wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization

Identify

root causes

using wiring diagrams and technical documentation

Support both

individual cases and wider technical issues across fleets

Create clear

technical reports and case updates

Coach technicians and provide

hands‑on guidance

Feed recurring issues into continuous improvement

What you bring:

Strong experience in

automotive diagnostics / technical support / workshop or field service

Proven ability to fix

complex electrical/electronic faults

Hands‑on use of

OEM diagnostic tools

Confidence reading

wiring diagrams and technical documentation

Experience working with workshops, engineering, or technical teams

Ability to support and guide technicians

Preferred : experience in field‑based or multi‑site support, multi‑brand exposure with an OEM/importer technical support background

Technical knowledge

Modern vehicle systems:

powertrain, ADAS, body electronics

Networks:

CAN / LIN / FlexRay

Diagnostic methods:

root cause analysis, guided diagnostics, flashing

Language

Working proficiency in English required (written and spoken)

Additional European languages are a plus

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds and age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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