Descrizione:
Inside Sales Lead
Location:
Malnate (VA), Italy (Hybrid)
Reporting To:
Sales Manager
Key Responsibilities
Lead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites.
Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
Monitor workload, performance, and development plans to ensure effective team execution.
Serve as the primary point of contact for selected strategic customers and key accounts.
Build strong customer relationships to ensure high levels of satisfaction and responsiveness.
Support customer escalations and coordinate timely resolution of complex issues.
Oversee the complete order-to-delivery process for external and intercompany customers.
Ensure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records.
Support Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle.
Act as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics, and Finance.
Coordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met.
Support Sales and Operations Planning activities through effective communication and execution.
Oversee export activities, international shipments, customs documentation, and licensing requirements.
Ensure compliance with company policies, trade regulations, export controls, and applicable legal requirements.
Manage activities related to defense and controlled products where applicable.
Identify opportunities to improve customer service, order management, and commercial processes.
Develop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency.
Drive process standardization and best practices across locations.
Qualifications
Education & Experience
Bachelor’s Degree or equivalent professional experience.
Minimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management.
Previous experience leading teams in a multinational manufacturing environment is strongly preferred.
Technical Skills
Strong understanding of commercial processes, order management, and customer service operations.
Experience with ERP systems (SAP, Oracle, or equivalent).
Advanced Microsoft Office skills.
Strong understanding of export documentation and international trade processes.
Fluent Italian and English.
Leadership Competencies
Customer-centric mindset.
Strong people leadership and coaching skills.
Excellent communication and stakeholder management capabilities.
Ability to influence across functions without direct authority.
Strong organizational and problem‑solving skills.
Results-oriented approach with a focus on continuous improvement.
Compensation
Salary Range (Annual Gross):
€55,000 – €60,000
Variable Component:
Profit‑sharing scheme, in line with company performance and applicable agreements
Benefits
Welfare benefits by the TERZIARIO National Collective Agreement (CCNL)
Supplementary health insurance
Flexible working arrangements / smart working options
Additional local benefits, including professional and non‑professional accident insurance
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