Head of Ticket Sales & Operations- Venezia FC

Company Overview Elevate is a full‑service consulting firm that helps high‑performing organizations in sports, media, and entertainment find and surpass their limits. The firm’s expertise in brand consulting, sales strategy, data‑driven insights, and talent optimization enables it to deliver a 360‑degree view of clients’ customers, underpinning intelligent decision‑making on marketing spend, growth strategy, and more. Venezia FC is a global icon in sports, culture, and fashion, currently transitioning to a new 18,500‑seat stadium set to open in Autumn 2027. Elevate is partnering on this project, supporting the club’s commercial transformation.

Role Summary – Head of Ticket Sales & Operations As part of the new stadium project, the Head of Ticket Sales & Operations will lead Venezia FC’s premium and ticketing sales strategy, manage a high‑performing sales team, and drive commercial growth during an exciting period of transformation. The position is pivotal in generating revenue and elevating the brand across season tickets, group sales, premium hospitality, and special events.

Key Responsibilities

Lead and inspire the sales team, fostering a results‑driven culture focused on accountability, collaboration, and excellence.

Drive premium and ticketing revenue by developing and executing a comprehensive sales strategy to maximize revenue across premium hospitality, seasonal memberships, and match‑by‑match ticketing.

Collaborate with stakeholders to execute the go‑to‑market strategy for the new stadium, shaping product mix, pricing, and sales phasing.

Own premium and ticketing business plans, set ambitious revenue targets, define sales objectives, and monitor performance against key commercial metrics.

Build and maintain a robust pipeline of corporate clients and high‑value supporters through proactive prospecting, networking, and strategic partnerships.

Utilize CRM systems and market intelligence to track performance, forecast revenue, and inform strategic decision‑making.

Partner closely with marketing, partnerships, and finance to align campaigns, optimize lead generation, and deliver integrated commercial outcomes.

Prepare and present sales forecasts, pipeline updates, and performance reports to senior leadership.

Provide strategic oversight of ticketing operations and technology to ensure efficient inventory management and a seamless customer journey.

Stay informed of global trends in sports and entertainment to continuously innovate and position Venezia FC as a leader in premium fan experiences.

Qualifications

Bachelor’s degree in Business, Sports Management, Marketing, or a related field.

7–10 years of senior sales leadership experience, preferably in professional sports.

Proven experience managing a team and meeting or exceeding sales goals.

Familiarity with ticketing systems (e.g., Vivaticket, SeatGeek, Ticketmaster) and CRM platforms (e.g., Salesforce, Microsoft CRM).

Fluency in Italian and English; additional languages are an advantage.

Skills & Abilities

Outstanding interpersonal, leadership, and communication skills.

Strong organizational skills with attention to detail and ability to prioritize under pressure.

Ability to work flexible hours, including evenings, weekends, and holidays during the football season.

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Google Suite.

Strong analytical skills and a data‑driven decision‑making approach.

High emotional intelligence and the ability to lead diverse teams with empathy and accountability.

Working Conditions

Local travel to in‑market events is required.

The incumbent primarily works in an office environment but is expected to attend all events.

Position and Benefits Details

Anticipated Salary: €100,000 – €115,000 + Bonus.

Healthcare and life insurance.

EEO Statement This position is open to all qualified candidates. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law. Contact [email protected] for accommodations due to disability.

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