Italian Customer Service Agent – Entry Level

Position Summary

Our client is hiring Italian-speaking Customer Service Agents for a remote support role. This is an entry-level position that requires relocation to Greece, from where the role will be performed remotely in line with operational requirements. Relocation is paid.

Key Responsibilities

• Handle customer inquiries in Italian via phone, email, and online channels
• Provide accurate information related to products or services
• Resolve issues following established procedures and service guidelines
• Log customer interactions and outcomes in internal systems
• Meet quality standards and productivity objectives
• Escalate cases when resolution cannot be achieved at first level

Candidate Profile

• Fluent written and spoken Italian
• Working knowledge of English (level B2)
• Previous experience not required; full training provided
• Comfortable using computers and internal tools
• Clear communication and problem-solving skills
• Ability to work independently in a remote environment
• Willingness to relocate and reside in Greece

Employment Offer

• Full-time employment contract
• Paid training
• Remote work arrangement from Greece
• Paid relocation package
• Employment benefits in accordance with local legislation

Equal Opportunity Statement

All applications will be evaluated based on qualifications and role requirements, without discrimination of any kind.

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