Night Manager

Additional Information Job Number

26093785 Job Category

Rooms & Guest Services Operations Location

Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124VIEW ON MAP Schedule

Full Time Located Remotely?

N Position Type

Management Job Summary The Night Manager acts as the hotel's Manager on Duty during the overnight shift, representing the General Manager and hotel leadership when no other member of management is present on site. The Night Manager is personally responsible for the smooth, safe and secure operation of the hotel overnight, for maintaining the highest standards of guest service and hospitality consistent with the hotel's five-star positioning, and for the accurate close of the day's business through the night audit process. The Night Manager works independently for the majority of shifts and leads all staff on duty overnight, coordinating across departments —Front Desk, Concierge, Housekeeping, Security, Food & Beverage and Maintenance — to resolve any guest or operational issue that arises. Reporting Line and Scope of Authority

Reports administratively to the Director of Rooms. Acts overnight as the senior representative of hotel management on property, with delegated authority to take operational decisions across departments in the absence of other managers — including guest service recovery, safety and security matters, and direction of on‑duty staff. Escalates promptly to the Director of Rooms — and, for serious incidents, directly to the General Manager or Human Resources — any event involving guest safety, security, significant guest dissatisfaction, reputational risk, or matters falling outside standard delegated authority (e.g. financial write‑offs above an agreed threshold). Works five nights per week. On the Night Manager's two rest days, overnight Manager-on‑Duty coverage is provided by the Concierge team, to whom the Night Manager hands over relevant open items before each rest period.

Key Areas of Responsibility The responsibilities below describe the broad, ongoing scope of the role. Detailed step‑by‑step procedures are set out separately in the Night Manager Operating Checklist / SOPs referenced under “Flexibility and Additional Duties”, which management may update from time to time without requiring a new signed job description. Manager on Duty & Guest Experience Serves as the point of contact for all guests overnight; resolves complaints, special requests and service failures personally, in line with the hotel's service standards. Oversees VIP arrivals/departures, late check‑ins and early check‑outs, ensuring a seamless five‑star experience at any hour. Conducts regular walkthroughs of public areas, back of house and guest corridors to ensure standards of cleanliness, ambience and safety are maintained. Front Office & Night Audit Operations Leads and verifies the end‑of‑day (night audit) process in the Property Management System, ensuring accurate posting, balancing and close of all guest and departmental accounts. Reviews and reconciles daily revenue, folios, city ledger and outstanding balances; escalates discrepancies per hotel finance procedure. Prepares and distributes the required end‑of‑night reports (e.g. Manager's Report, Night Report, forecast/occupancy reports) to relevant departments ahead of the morning handover. Manages overnight reservations tasks: wake‑up calls, late arrivals, no‑shows, room status updates, and preparation of next‑day departures. Security, Safety & Emergency Response Acts as the primary overnight point of contact and first responder for safety, security or emergency situations (fire alarms, medical emergencies, security incidents, guest disturbances), following hotel emergency procedures and coordinating with external services as needed. Ensures fire, life‑safety and security equipment and procedures are functioning and understood by on‑duty staff. Maintains accurate incident logs and reports all incidents in the logbook. When necessary, escalates incidents for immediate attention as per hotel protocol. Financial & Revenue Integrity Ensures proper cash‑handling procedures overnight, including cash float drops/reconciliation and cashier closure. Monitors credit limits, guest billing accuracy, and no‑post/complimentary flags to protect hotel revenue. Supports the Finance department by preparing and filing required nightly financial documentation. Regulatory Compliance Ensures full and timely compliance with guest‑registration and reporting obligations (e.g. Alloggiati Web / Questura submissions, ISTAT reporting) and any other regulatory requirement applicable overnight. Ensures compliance with hotel policy, brand/quality standards, and local labor and safety regulations for staff on duty. Team Leadership & Coordination Directs and supervises all staff on duty overnight (Reception, Concierge/Night Porters, Room Service, Security, contracted staff), ensuring service standards, grooming and conduct are maintained. Conducts handover briefings with the outgoing evening shift and incoming morning shift, ensuring complete and accurate transfer of information. Provides on‑the‑job guidance and immediate coaching to overnight staff; reports performance or conduct issues to the relevant department head. Property & Facilities Oversight Monitors the physical condition of the property overnight (public areas, guest floors, back of house), reporting or actioning maintenance issues and coordinating with on‑call maintenance/IT as required. Ensures out‑of‑order / out‑of‑service rooms are correctly logged and communicated to Housekeeping and Front Office for the following day.

Candidate Profile Education And Experience High school diploma or equivalent, with a minimum of 4 years' experience in guest services, front office or a related hospitality area in a luxury / five‑star environment; OR A degree in Hospitality, Hotel Management or Business Administration, with at least 2 years' relevant experience. Proven experience in a supervisory or duty‑management capacity is required.

Skills And Competencies Fluent in Italian and English (additional languages an advantage), with excellent guest‑facing communication skills. Proficiency with hotel Property Management Systems and standard office software. Ability to work independently, exercise sound judgement, and remain calm under pressure — particularly when handling emergencies or sensitive guest situations while alone on shift. Strong leadership and coordination skills, with the ability to direct staff across multiple departments. High attention to detail and accuracy, particularly for financial and regulatory tasks. Full flexibility to work overnight shifts, including weekends and public holidays.

Working Conditions Overnight shift, five nights per week (schedule confirmed by the Director of Rooms); two rest days per week, during which Manager‑on‑Duty overnight coverage is provided by the Concierge team. Works primarily alone overnight, with escalation support from the Director of Rooms and coordination with other overnight staff (Front Desk, Concierge, Security, Housekeeping, Maintenance).

Flexibility And Additional Duties This job description sets out the core purpose and areas of responsibility of the Night Manager role. Given the evolving nature of hotel operations, The Gritti Palace reserves the right to: issue, revise and update detailed operating checklists, standard operating procedures (SOPs) and task lists that give practical effect to the responsibilities described above; and assign additional tasks and duties reasonably related to the role and its level of seniority, as operational needs require.

Such checklists, SOPs and task lists form part of the Night Manager's working instructions and may be updated by management from time to time without requiring a new signed job description, provided they remain consistent with the general scope of responsibility set out above. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.

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