Descrizione:
Job Description
The Night Manager of the 5-star Luxury Hotel "Palazzo Donà Giovannelli" in Venice plays a crucial role overseeing the smooth operations of the property during night-time hours. He/she will ensure exceptional guest centricity, maintain high standards of security and customer orientation and manage the hotel's various departments effectively during the night shifts. The Night Manager plays a pivotal role in maintaining the hotel's reputation for excellence and ensuring full guest satisfaction throughout the night.
Responsibilities Team Management- Providing leadership, guidance, mentoring and support to night staff, fostering a positive and productive work environment
- Leading regular training sessions to ensure that all team members are well-equipped and updated to perform their duties effectively
- Recognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner.
- Providing a warm welcome and exceptional service to guests arriving late at night
- Handling and reporting guest inquiries, requests, and complaints promptly and professionally
- Ensuring that guests' needs are met efficiently and effectively during their stay.
- Supervising and coordinating the activities of night staff across all departments, including front desk, housekeeping, security and maintenance
- Monitoring and maintaining hotel facilities to ensure they are constantly clean, safe, and well-maintained according to hotel standards, procedures and standards at all times
- Conducting regular inspections of the property to identify and address any issues or concerns.
- Implementing and enforcing security protocols to safeguard guests, employees and hotel property
- Monitoring surveillance cameras and security systems to detect any suspicious activity
- Responding to emergencies, including medical incidents, fire alarms, and disturbances in a calm and efficient manner
- Collaborating with local law enforcement and emergency services.
- Conducting nightly audits of guest accounts, cash transactions and other financial records to ensure accuracy and accountability
- Assisting in the preparation of nightly reports summarizing occupancy, revenue and other key metrics
- Identifying opportunities to maximize revenue and minimize the expenses during the night shifts.
- Previous experience in luxury hospitality with a focus on night operations is preferred
- Strong leadership skills with the ability to motivate and inspire a diverse team
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
- Sound judgment and decision-making abilities, especially in high-pressure situations
- Proficiency in using hotel management software and other computer systems
- Flexibility to work nights, weekends, and holidays is mandatory
- Bachelor's degree in Hospitality Management, Business Administration, or related field is highly preferred
- Very good knowledge of Italian and English; French confidence is a plus.
- A competitive package (base salary and yearly bonus)
- ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
- Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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