Reservation Manager

Reservations Manager

Department: Revenue & Reservations

Employment Type: Full Time

Location: Italy - Venice

Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department

Key Responsibilities

• Ensuring that all incoming enquiries are handled within a maximum of 24 hours
• Working with the revenue director to update the PMS codes and setup when necessary
• Assisting the sales and events managers in effectively dealing with all commission and accounts queries
• Ensuring all necessary billing instructions are applied to reservations
• Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
• Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
• Identifying and assisting with the training needs of team members
• Liaising with the Sales team to resolve any issues, and handle site inspections and office visits information in the PMS
• Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge and Expertise

• Deep knowledge of Opera PMS
• At least 2 years of previous experience in the hospitality business (luxury field is preferred)
• Excellent proficiency in Italian and English language, both written and spoken.

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