Descrizione:
Reservations Manager – Luxury 5-Star Hotel
Location:
Venice |
Salary:
€2800 net per month |
Start:
ASAP
We are seeking an experienced and detail-oriented Reservations Manager to lead the reservations team at our luxury 5-star hotel. In this role, you will ensure seamless, efficient, and personalized booking experiences for our discerning guests, maximizing occupancy and revenue while maintaining the highest standards of service. This is an opportunity to play a key role in shaping guest first impressions and driving the hotel’s commercial success.
Key Responsibilities
esLead, train, and motivate the reservations team to deliver exceptional service and achieve performance target
s.Oversee all guest reservations, including room bookings, modifications, and cancellations, ensuring accuracy and attention to detai
l.Manage room inventory, rates, and restrictions to optimize occupancy and revenue in line with the hotel’s strateg
y.Develop and maintain strong relationships with travel agents, corporate clients, and tour operator
s.Utilize the Property Management System (PMS) and other reservation tools to streamline operations and generate report
s.Handle VIP and complex reservations with discretion, professionalism, and a personalized approac
h.Collaborate with the Front Office, Sales, and Revenue Management teams to ensure cohesive and strategic decision-makin
g.Monitor and analyze reservation trends, guest feedback, and market data to identify opportunities for improvemen
t.Ensure compliance with hotel policies, brand standards, and rate agreement
s.Implement and maintain efficient processes for group bookings, events, and special request
s.Provide accurate and timely reporting on reservations, revenue, and forecastin
Candidate Profile
ileProven experience as a Reservations Manager, Senior Reservations Agent, or Revenue Manager in a luxury hotel or high‑end hospitality environme
nt.Strong leadership and team management skills, with a focus on staff development and performan
ce.In‑depth knowledge of Property Management Systems (PMS) and reservation softwa
re.Excellent communication, interpersonal, and negotiation skil
ls.Strong analytical and problem‑solving abilities, with a data‑driven approach to decision‑maki
ng.Exceptional organizational skills and the ability to manage multiple priorities in a fast‑paced environme
nt.A guest‑centric mindset with a commitment to delivering personalized and discreet servi
ce.Proficiency in Microsoft Office and revenue management too
ls.Flexibility to work varied shifts, including evenings, weekends, and holida
ys.Fluency in English; additional languages are a strong advanta
What We Offer
Accommodation (upon availabili
ty);Meal during the sh
ift;Free shuttle to San Marco squ
If you are a proactive leader with a passion for guest service and revenue optimization, we invite you to apply. Please submit your CV at luizas@corecruitme nt.com
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