Customer Care Assistant (m/f/d)

Ready for a new challenge? To support the growth of our Team Customer Care Global we are looking for a

Main activities

You will be the point of contact for our key customers for any update concerning shipments. The main tasks you will perform are:

• Providing a customer experience in line with the company's standards
• Entering orders into the company's TMS and checking that the data in the system is up to date
• Booking loading and unloading slots
• Providing daily support to the Operations departments
• Working closely with the Sales organisation to manage key customers
• Analysing, reporting and monitoring KPIs
• Supporting the optimisation of customer service performance and procedures

Required profile

GRUBER Logistics' strength is our employees: people who are reliable and autonomous in carrying out tasks, and who put teamwork first. Do you recognize yourself? To best fill the role of Customer Care Assistant (m/f/d), the following requirements complete your profile:

• Previous experience in the transport sector in a customer service role
• Order management skills
• Time management skills and affinity with deadlines
• Excelent interactions skills with customers and internal stakeholders
• Negotiation ability
• Ability to consistently manage multi-channel interactions
• Dynamic thinking and solution-oriented approach
• Good knowledge of MS Office, particularly Excel
• Knowledge of SGA TMS is an advantage
• Fluency in English and German

We work to make our company more and more inclusiveness-oriented and value the contribution of each employee. Please let us know if you possess registration in the provincial lists - Law 68/99. We will be ready to adapt our work environment to your needs

What we offer

A responsible job within a fast-growing company on an international scale awaits you. In GRUBER Logistics you will be able to express your professionalism in an environment that fosters innovation and continuous improvement. Here are the benefits provided for you:

• Flexible working hours
• Meal vouchers
• Corporate welfare
• Supplementary health fund
• Growth opportunities and training services