Director of Commercial Strategy

Experteer Overview

In this role you lead the hotel’s sales and drive revenue growth across Rooms, F&B, Spa and Events. You will shape the integrated commercial strategy in line with brand guidelines, coordinate with Revenue and Marketing, and ensure market-relevant initiatives. You’ll use data and market insight to capture demand and optimize profitability, while fostering cross-functional collaboration to deliver commercial performance. This is a high-impact, strategic leadership position at a flagship luxury property within a renowned global group. Retribuzione / Benefits

Lead revenue-generating functions (Sales, Marketing, Revenue Management, Distribution) to grow business and align with market trends and brand positioning Develop and implement the integrated commercial strategy and business outlook Prepare annual sales budget, marketing plan, and commercial forecasts with Revenue and Marketing teams Use data/market intelligence to monitor trends and adapt strategies to demand Identify future revenue opportunities across segments and translate insights into actionable plans with KPIs Foster collaboration across Sales, Revenue, Marketing and operations to achieve performance Define pricing, inventory controls, segmentation, channels and source-market strategies with Director of Revenue Oversee sales strategies and ensure alignment with Regional Offices, Corporate Revenue, Marketing and on-property leadership Evaluate sales channels, optimize deployment, and allocate budgets to maximise ROI Lead event-specific revenue strategies and timely handling of reservations to capture demand Collaborate with Marketing to design campaigns supporting commercial objectives Ensure consistent brand messaging and leverage digital platforms for awareness and conversion Review campaign results and adjust plans to improve effectiveness Analyse financial statements and market data to identify risks, opportunities and gaps Track and report key metrics (booking pace, market share, competitor performance) Embed governance to identify risks/opportunities and present action plans to meet targets Control expenditures via monthly forecasts and adherence to budgets Utilise commercial systems (SynXis, IDeaS, Delphi) for strategy execution and reporting Ensure compliance with Mandarin Oriental policies and procedures Perform other duties as required by General Manager Responsabilità

7+ years in senior sales within luxury hospitality at least 3 years in a leadership role managing teams and key accounts proven track record of revenue growth and meeting commercial targets strong leadership and cross-functional collaboration with Sales, Marketing, Revenue Management and Distribution high business acumen and strategic thinking to anticipate trends and translate insights into plans English proficiency (and local language where applicable) proficiency with hotel systems such as SynXis, IDeaS, Delphi and related analytical tools ability to manage multiple complex projects in a fast-changing environment Requisiti fondamentali

Learning & Development programmes MOstay complimentary nights attractive colleague rates health & wellness benefits global benefits work-life balance focus

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