Senior Travel Consultant

Location

Chiasso, Switzerland.

About Queen of Clubs

Queen of Clubs Group is a multi‑award‑winning leader in the B2B luxury travel industry, delivering innovative on‑site lifestyle travel solutions worldwide since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso and Milan, we create exceptional moments for elite travellers through private aviation, exclusive events, bespoke journeys and tailored experiences.

Role Overview

Senior Luxury Experience Designer – full‑time, senior level position in the Operations Department.

Responsibilities

• Manage and coordinate luxury travel requests from start to finish, reporting directly to the Team Leader.
• Oversee complete itineraries, including ground operations, hotels, villas, logistics and exclusive experiences across Italy and Switzerland.
• Communicate daily with luxury suppliers, travel agencies and experienced advisors.
• Design and deliver tailor‑made proposals for elite clientele.
• Build and maintain strong long‑term relationships with suppliers and clients to ensure satisfaction and repeat business.
• Use Be Concierge CRM to create, manage and track bookings and performance.
• Apply strategic sales techniques to close deals, optimize margins and exceed performance objectives.
• Collaborate closely with the team to resolve client requests and challenges efficiently, discreetly and at the highest service standards.
• Gather, analyse and report client feedback to continuously elevate service quality.
• Lead, guide and supervise assistant bookers, supporting their development and performance.

Qualifications

• Fluent in English; additional languages are a strong advantage.
• Highly passionate about luxury travel, lifestyle and premium service delivery.
• Proven experience in the travel or hospitality industry, preferably in travel agencies, tour operators, concierge companies, luxury hotels, wedding or event planning, family offices or luxury sales environments.
• Based in or around Chiasso – this is a fully in‑office position.
• Highly detail‑oriented and able to perform under pressure in a fast‑paced environment.
• Confident with pricing, costing and financial calculations.
• Proactive, polished and strongly client‑focused.
• Motivated, reliable and comfortable taking ownership in a high‑performance environment.

Benefits & Compensation

• A starting salary from CHF 43,500 gross per year, plus attractive performance‑based incentives.
• Company‑provided MacBook and iPhone.
• A senior position within a leading international B2B luxury travel brand.
• A dynamic, multicultural team of experienced travel professionals.
• An inspiring work environment in the heart of Chiasso.
• Continuous learning, innovation and the opportunity to shape exceptional client experiences.
• Real opportunities for professional growth and leadership.

Location Requirement

Candidates must already reside in the surrounding area. This is not a hybrid role.

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